At FiMA Sport, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your product, we are here to help! This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.

1. Return Eligibility

You may return eligible products within 14 days from the date you received your order. To be eligible for a return:

  • The product must be unused and in its original packaging.
  • All original tags, labels, and manuals must be included.
  • Certain items may be non-returnable, including customized products or those marked as final sale.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support team at info@fimasport.com within the return window. Please include the following information in your email:
    • Your order number
    • The name of the product you wish to return
    • A brief description of the reason for the return
  2. Return Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number and further instructions. Returns without an RA number may be delayed or rejected.

3. Preparing Your Return

Once you have received your RA number, please prepare your return:

  • Pack the product securely in its original packaging.
  • Include a copy of the return authorization confirmation email with the RA number.
  • Ensure the package is properly labeled for shipping.

4. Shipping Your Return

  • Return Shipping Costs: Unless the return is due to a defect or an error on our part, you are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  • Return Address: Send your return to the following address:FiMA Sport
    Baku, Ali Isazade st. 10/0
    Azerbaijan

5. Refund Processing

Once we receive your returned product, we will inspect it to ensure it meets the return eligibility criteria. If approved, we will process your refund:

  • Refund Timeframe: Refunds will be issued to your original payment method within 7-14 business days after we receive and inspect your return.
  • Refund Amount: Your refund will include the product purchase price, excluding any original shipping charges or fees incurred during the initial purchase.

6. Exchanges

If you wish to exchange a product for a different item, please initiate a return as outlined above. Once we receive your returned item, you can place a new order for the desired product.

7. Non-Returnable Items

Certain items are not eligible for return or refund. These may include, but are not limited to:

  • Customized or personalized products
  • Products marked as final sale or clearance items

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@fimasport.com with the following information:

  • Your order number
  • A description of the damage or defect
  • Photographic evidence of the issue

We will arrange for a replacement or refund for damaged or defective items at no cost to you.

9. Customer Support

If you have any questions or need assistance regarding our Refunds and Returns Policy, please contact our customer support team:

FiMA Sport
Email: info@fimasport.com
Address: Baku, Ali Isazade st. 10/0, Azerbaijan

10. Policy Updates

FiMA Sport reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on our Website, and the effective date will be updated accordingly. Please review this policy periodically for updates.

Thank you for choosing FiMA Sport! We appreciate your business and are committed to providing you with quality products and excellent customer service.